Refund and Returns Policy for Friendpariz

Effective Date: December 2, 2024

At Friendpariz, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be times when you need to return or exchange an item. This Refund and Returns Policy outlines the steps you need to take if you are not fully satisfied with your purchase and wish to return or exchange an item.

By purchasing from Friendpariz, you agree to the terms of this policy. Please read it carefully before making your purchase.

1. Returns Eligibility

We accept returns under the following conditions:

  • Return Period: Returns must be made within 30 days from the date of delivery.
  • Condition of Products: Items must be unused, in the original packaging, and in resellable condition. Products that have been installed, altered, or damaged are not eligible for return.
  • Non-Returnable Items: Certain items, such as custom-made products, clearance items, and gift cards, are not eligible for return. These will be clearly marked on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at [email protected] or by phone at (920) 596-2314. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send your items back without first obtaining an RMA number.
  3. Pack Your Item(s): Carefully pack the item(s) you are returning in the original packaging to prevent damage during transit. Be sure to include a copy of your receipt or order confirmation along with the RMA number.
  4. Return Shipping: You are responsible for return shipping costs unless the item is defective, damaged, or was sent in error. We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once your return is received and inspected, we will process your refund within 7–10 business days. You will be notified via email once your refund has been issued. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4. Exchanges

If you would like to exchange an item for a different product or size, please follow the return process outlined above and then place a new order for the item you wish to receive. We do not process direct exchanges; instead, we ask that you return the original item for a refund and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. You may return the defective or damaged item for a full refund or a replacement. Please email [email protected] with your order number and a description of the issue, and we will assist you with the return process.

6. Late or Missing Refunds

If you have not received your refund within the stated time frame, please check your bank or credit card statement again. It may take some time before the refund is officially posted. If you still have not received your refund after 10 business days, please contact us at [email protected].

7. Return Exceptions

  • Non-returnable items: Items such as gift cards, clearance products, and customized accessories are not eligible for return or exchange unless they are damaged or defective.
  • Items not in original condition: Returns will not be accepted for items that have been used, damaged, or altered in any way.

8. Customer Responsibility

You are responsible for ensuring that the return process is followed according to our instructions. If the item is returned without proper documentation or without the required RMA number, we may not be able to process your return.

9. Contact Information

If you have any questions or concerns about our return or refund policy, please feel free to contact us:

Street: 6001 County Rd N #BB, Manawa, Wisconsin(WI), 54949
Phone number: (920) 596-2314
Email: [email protected]
Website: https://friendpariz.com/

Note: This Refund and Returns Policy is subject to change. Any updates to the policy will be posted on this page with a revised Effective Date.